/* ════════════════════════════════════════════════════════════
   IVI TICKETING — Frontend v2.0
   Design: refined SaaS, dark sidebar, crisp white content
   Font: DM Sans — geometric, distinctive, not Inter
   ════════════════════════════════════════════════════════════ */

@import url('https://fonts.googleapis.com/css2?family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;0,9..40,800;1,9..40,400&display=swap');

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --ivi-primary:        #C0005A;
  --ivi-primary-dark:   #960047;
  --ivi-primary-light:  #fff0f6;
  --ivi-primary-muted:  rgba(192,0,90,.1);
  --ivi-dark:           #16192a;
  --ivi-dark-2:         #1e2235;
  --ivi-dark-3:         #252b42;

  --ivi-g900: #0d1117;
  --ivi-g800: #1c2333;
  --ivi-g700: #2d3748;
  --ivi-g600: #4a5568;
  --ivi-g500: #718096;
  --ivi-g400: #a0aec0;
  --ivi-g300: #cbd5e0;
  --ivi-g200: #e2e8f0;
  --ivi-g150: #edf2f7;
  --ivi-g100: #f7f8fa;
  --ivi-g50:  #fbfcfd;
  --ivi-white: #ffffff;

  /* status */
  --c-open:     #2563eb; --c-open-bg:     #eff6ff; --c-open-border:     #bfdbfe;
  --c-progress: #d97706; --c-progress-bg: #fffbeb; --c-progress-border: #fde68a;
  --c-waiting:  #7c3aed; --c-waiting-bg:  #f5f3ff; --c-waiting-border:  #ddd6fe;
  --c-closed:   #64748b; --c-closed-bg:   #f8fafc; --c-closed-border:   #e2e8f0;
  --c-resolved: #059669; --c-resolved-bg: #ecfdf5; --c-resolved-border: #a7f3d0;

  /* priority */
  --c-low:    #16a34a; --c-low-bg:    #f0fdf4;
  --c-medium: #d97706; --c-medium-bg: #fffbeb;
  --c-high:   #dc2626; --c-high-bg:   #fef2f2;

  --sidebar-w:   264px;
  --topbar-h:    64px;
  --px:          36px;
  --radius:      12px;
  --radius-sm:   8px;
  --radius-xs:   6px;
  --shadow-xs:   0 1px 2px rgba(0,0,0,.05);
  --shadow-sm:   0 1px 3px rgba(0,0,0,.07), 0 1px 2px rgba(0,0,0,.05);
  --shadow:      0 4px 12px rgba(0,0,0,.08), 0 1px 3px rgba(0,0,0,.05);
  --shadow-md:   0 8px 24px rgba(0,0,0,.10), 0 2px 8px rgba(0,0,0,.06);
  --shadow-lg:   0 20px 48px rgba(0,0,0,.14), 0 4px 12px rgba(0,0,0,.08);
  --font: 'DM Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --font-mono: 'SF Mono', 'Fira Code', monospace;
}

/* ── RESET WP ────────────────────────────────────────────── */
html, body {
  margin: 0 !important;
  padding: 0 !important;
  height: 100% !important;
  font-size: 15px;
}
html { margin-top: 0 !important; }
#wpadminbar { display: none !important; }

body {
  font-family: var(--font);
  line-height: 1.6;
  color: var(--ivi-g700);
  -webkit-font-smoothing: antialiased;
}
body.ivi-area-clienti { background: var(--ivi-g100); overflow: hidden; }
body.ivi-auth-body {
  background: linear-gradient(135deg, #f8f9fc 0%, #eef1f8 100%);
  min-height: 100vh; overflow: auto;
  display: flex; flex-direction: column;
  align-items: center; justify-content: center; padding: 40px 20px;
}

/* ════════════════════════════════════════════════════════════
   SHELL
   ════════════════════════════════════════════════════════════ */
.ivi-shell {
  display: flex;
  position: fixed !important;
  inset: 0 !important;
  overflow: hidden;
  z-index: 9999;
}

/* ── SIDEBAR ─────────────────────────────────────────────── */
.ivi-sidebar {
  width: var(--sidebar-w);
  min-width: var(--sidebar-w);
  background: var(--ivi-dark);
  display: flex; flex-direction: column;
  overflow-y: auto; overflow-x: hidden;
  flex-shrink: 0; z-index: 200;
  transition: transform .28s cubic-bezier(.4,0,.2,1);
  border-right: 1px solid rgba(255,255,255,.04);
}
/* subtle mesh texture on sidebar */
.ivi-sidebar::before {
  content: '';
  position: absolute;
  inset: 0; width: var(--sidebar-w);
  background: radial-gradient(ellipse at 20% 10%, rgba(192,0,90,.18) 0%, transparent 55%),
              radial-gradient(ellipse at 80% 90%, rgba(100,60,180,.12) 0%, transparent 55%);
  pointer-events: none;
}

.ivi-sidebar__logo {
  padding: 24px 20px 18px;
  border-bottom: 1px solid rgba(255,255,255,.07);
  flex-shrink: 0; position: relative;
}
.ivi-logo { display: block; max-width: 100%; height: auto; }
.ivi-logo-text {
  font-size: 18px; font-weight: 800;
  letter-spacing: -.4px; color: #fff;
  line-height: 1.2;
}

.ivi-nav {
  padding: 14px 12px;
  flex: 1; position: relative;
}
.ivi-nav__item {
  display: flex; align-items: center; gap: 11px;
  padding: 11px 14px;
  border-radius: var(--radius-sm);
  color: rgba(255,255,255,.6);
  text-decoration: none; font-size: 14px; font-weight: 500;
  margin-bottom: 2px; position: relative;
  transition: background .15s, color .15s;
  letter-spacing: -.01em;
}
.ivi-nav__item:hover { background: rgba(255,255,255,.07); color: rgba(255,255,255,.9); }
.ivi-nav__item.active {
  background: var(--ivi-primary);
  color: #fff;
  box-shadow: 0 4px 14px rgba(192,0,90,.35);
}
.ivi-nav__icon { width: 18px; height: 18px; flex-shrink: 0; }
.ivi-nav__item.active .ivi-nav__icon { opacity: 1; }

.ivi-sidebar__user {
  padding: 14px 14px 18px;
  border-top: 1px solid rgba(255,255,255,.07);
  flex-shrink: 0; display: flex; align-items: center; gap: 10px;
  position: relative;
}
.ivi-user-chip { display: flex; align-items: center; gap: 10px; flex: 1; min-width: 0; }
.ivi-avatar {
  width: 36px; height: 36px; border-radius: 50%;
  background: linear-gradient(135deg, var(--ivi-primary) 0%, #8b005a 100%);
  color: #fff; font-size: 14px; font-weight: 700;
  display: flex; align-items: center; justify-content: center;
  flex-shrink: 0; letter-spacing: 0;
}
.ivi-user-chip__info { min-width: 0; }
.ivi-user-chip__name {
  font-size: 13px; font-weight: 600; color: #fff;
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.ivi-user-chip__sub {
  font-size: 11.5px; color: rgba(255,255,255,.45);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 1px;
}
.ivi-logout-btn {
  color: rgba(255,255,255,.35);
  transition: color .15s; flex-shrink: 0;
  padding: 6px; border-radius: var(--radius-xs);
  display: flex; align-items: center;
  background: none; border: none; cursor: pointer;
}
.ivi-logout-btn:hover { color: rgba(255,255,255,.8); background: rgba(255,255,255,.08); }

/* ── MAIN WRAP ───────────────────────────────────────────── */
.ivi-main-wrap {
  flex: 1; min-width: 0;
  display: flex; flex-direction: column;
  height: 100vh; overflow: hidden;
}

/* ── TOPBAR ──────────────────────────────────────────────── */
.ivi-topbar {
  height: var(--topbar-h);
  min-height: var(--topbar-h);
  background: var(--ivi-white);
  border-bottom: 1px solid var(--ivi-g200);
  display: flex; align-items: center;
  gap: 14px; padding: 0 var(--px);
  flex-shrink: 0; z-index: 10;
}
.ivi-menu-btn {
  display: none; background: none; border: none;
  cursor: pointer; padding: 7px;
  border-radius: var(--radius-xs);
  color: var(--ivi-g600);
}
.ivi-menu-btn:hover { background: var(--ivi-g100); }
.ivi-topbar__title {
  font-size: 16px; font-weight: 700;
  color: var(--ivi-g900); flex: 1;
  letter-spacing: -.02em;
}
.ivi-topbar__right { display: flex; align-items: center; gap: 10px; }

/* ── CONTENT ─────────────────────────────────────────────── */
.ivi-content {
  flex: 1;
  overflow-y: auto; overflow-x: hidden;
  padding: 32px var(--px) 40px;
  scroll-behavior: smooth;
}
/* custom scrollbar */
.ivi-content::-webkit-scrollbar { width: 6px; }
.ivi-content::-webkit-scrollbar-track { background: transparent; }
.ivi-content::-webkit-scrollbar-thumb { background: var(--ivi-g200); border-radius: 3px; }
.ivi-content::-webkit-scrollbar-thumb:hover { background: var(--ivi-g300); }

/* ── FOOTER ──────────────────────────────────────────────── */
.ivi-footer {
  padding: 12px var(--px);
  border-top: 1px solid var(--ivi-g200);
  background: var(--ivi-white);
  font-size: 12.5px; color: var(--ivi-g400);
  display: flex; justify-content: space-between;
  align-items: center; flex-shrink: 0; gap: 12px;
}

/* ── OVERLAY MOBILE ──────────────────────────────────────── */
.ivi-overlay {
  display: none; position: fixed; inset: 0;
  background: rgba(0,0,0,.45); z-index: 190;
  backdrop-filter: blur(3px);
}

/* ════════════════════════════════════════════════════════════
   BOTTONI
   ════════════════════════════════════════════════════════════ */
.ivi-btn {
  display: inline-flex; align-items: center; justify-content: center;
  gap: 7px; padding: 10px 20px;
  border-radius: var(--radius-sm);
  font-family: var(--font); font-size: 14px; font-weight: 600;
  cursor: pointer; border: none; text-decoration: none;
  transition: background .15s, box-shadow .15s, transform .12s, opacity .15s;
  line-height: 1; white-space: nowrap; letter-spacing: -.01em;
  -webkit-tap-highlight-color: transparent;
}
.ivi-btn:focus-visible { outline: 3px solid var(--ivi-primary); outline-offset: 2px; }
.ivi-btn:active { transform: scale(.98); }
.ivi-btn:hover { transform: translateY(-1px); }
.ivi-btn--primary {
  background: var(--ivi-primary); color: #fff;
  box-shadow: 0 2px 8px rgba(192,0,90,.28);
}
.ivi-btn--primary:hover { background: var(--ivi-primary-dark); color: #fff; box-shadow: 0 4px 14px rgba(192,0,90,.36); }
.ivi-btn--outline {
  background: var(--ivi-white); color: var(--ivi-g700);
  border: 1.5px solid var(--ivi-g200);
  box-shadow: var(--shadow-xs);
}
.ivi-btn--outline:hover { background: var(--ivi-g100); border-color: var(--ivi-g300); color: var(--ivi-g900); }
.ivi-btn--ghost { background: transparent; color: var(--ivi-g500); border: 1.5px solid var(--ivi-g200); }
.ivi-btn--ghost:hover { background: var(--ivi-g100); color: var(--ivi-g700); }
.ivi-btn--danger { background: #fef2f2; color: #dc2626; border: 1.5px solid #fecaca; }
.ivi-btn--danger:hover { background: #fee2e2; }
.ivi-btn--success { background: #ecfdf5; color: #059669; border: 1.5px solid #a7f3d0; }
.ivi-btn--success:hover { background: #d1fae5; }
.ivi-btn--full { width: 100%; display: flex; }
.ivi-btn--lg { padding: 13px 26px; font-size: 15px; }
.ivi-btn--sm { padding: 7px 14px; font-size: 13px; }
.ivi-btn--xs { padding: 5px 10px; font-size: 12px; }
.ivi-btn:disabled, .ivi-btn[disabled] { opacity: .55; cursor: not-allowed; transform: none !important; box-shadow: none !important; }

/* ════════════════════════════════════════════════════════════
   CARDS
   ════════════════════════════════════════════════════════════ */
.ivi-card {
  background: var(--ivi-white);
  border-radius: var(--radius);
  border: 1px solid var(--ivi-g200);
  box-shadow: var(--shadow-sm);
}
.ivi-card__header {
  padding: 20px 24px 16px;
  border-bottom: 1px solid var(--ivi-g150);
  display: flex; align-items: flex-start;
  justify-content: space-between; gap: 14px;
}
.ivi-card__title {
  font-size: 15px; font-weight: 700;
  color: var(--ivi-g900); letter-spacing: -.02em;
}
.ivi-card__subtitle { font-size: 13px; color: var(--ivi-g400); margin-top: 3px; }
.ivi-card__body { padding: 20px 24px; }
.ivi-card__footer { padding: 14px 24px; border-top: 1px solid var(--ivi-g150); }

/* ════════════════════════════════════════════════════════════
   BADGES & STATUS
   ════════════════════════════════════════════════════════════ */
.ivi-badge {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 4px 10px; border-radius: 20px;
  font-size: 12px; font-weight: 600; white-space: nowrap;
  letter-spacing: .01em;
}
/* Status */
.ivi-status-open     { background: var(--c-open-bg);     color: var(--c-open);     border: 1px solid var(--c-open-border);     }
.ivi-status-in_progress { background: var(--c-progress-bg); color: var(--c-progress); border: 1px solid var(--c-progress-border); }
.ivi-status-waiting  { background: var(--c-waiting-bg);  color: var(--c-waiting);  border: 1px solid var(--c-waiting-border);  }
.ivi-status-closed   { background: var(--c-closed-bg);   color: var(--c-closed);   border: 1px solid var(--c-closed-border);   }
.ivi-status-resolved { background: var(--c-resolved-bg); color: var(--c-resolved); border: 1px solid var(--c-resolved-border); }

/* Dot indicator */
.ivi-dot {
  width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0;
  display: inline-block;
}
.ivi-dot--open     { background: var(--c-open);     }
.ivi-dot--progress { background: var(--c-progress);  }
.ivi-dot--waiting  { background: var(--c-waiting);  }
.ivi-dot--closed   { background: var(--c-closed);   }
.ivi-dot--resolved { background: var(--c-resolved); }

/* Priority */
.ivi-priority-low    { color: var(--c-low);    background: var(--c-low-bg);    border: 1px solid #bbf7d0; border-radius: 20px; padding: 3px 9px; font-size: 11.5px; font-weight: 700; }
.ivi-priority-medium { color: var(--c-medium); background: var(--c-medium-bg); border: 1px solid #fde68a; border-radius: 20px; padding: 3px 9px; font-size: 11.5px; font-weight: 700; }
.ivi-priority-high   { color: var(--c-high);   background: var(--c-high-bg);   border: 1px solid #fecaca; border-radius: 20px; padding: 3px 9px; font-size: 11.5px; font-weight: 700; }

/* SLA */
.ivi-sla-ok      { color: var(--c-resolved); background: var(--c-resolved-bg); border: 1px solid #a7f3d0; border-radius: 20px; padding: 3px 9px; font-size: 11.5px; font-weight: 700; }
.ivi-sla-warning { color: var(--c-progress);  background: var(--c-progress-bg); border: 1px solid #fde68a; border-radius: 20px; padding: 3px 9px; font-size: 11.5px; font-weight: 700; }
.ivi-sla-breach  { color: var(--c-high);     background: var(--c-high-bg);     border: 1px solid #fecaca; border-radius: 20px; padding: 3px 9px; font-size: 11.5px; font-weight: 700; }

/* ════════════════════════════════════════════════════════════
   ALERTS
   ════════════════════════════════════════════════════════════ */
.ivi-alert {
  padding: 14px 18px; border-radius: var(--radius-sm);
  font-size: 14px; line-height: 1.55;
  display: flex; gap: 10px; align-items: flex-start;
}
.ivi-alert--success { background: var(--c-resolved-bg); color: #065f46; border: 1px solid #a7f3d0; }
.ivi-alert--error   { background: var(--c-high-bg);     color: #991b1b; border: 1px solid #fecaca; }
.ivi-alert--warning { background: var(--c-progress-bg); color: #92400e; border: 1px solid #fde68a; }
.ivi-alert--info    { background: var(--c-open-bg);     color: #1e40af; border: 1px solid #bfdbfe; }

/* ════════════════════════════════════════════════════════════
   LINKS
   ════════════════════════════════════════════════════════════ */
.ivi-link { color: var(--ivi-primary); text-decoration: none; font-weight: 500; }
.ivi-link:hover { text-decoration: underline; }
.ivi-link--sm { font-size: 13px; }

/* ════════════════════════════════════════════════════════════
   FORM
   ════════════════════════════════════════════════════════════ */
.ivi-form { display: flex; flex-direction: column; gap: 20px; }
.ivi-form--grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.ivi-field { display: flex; flex-direction: column; gap: 6px; }
.ivi-field--full { grid-column: 1 / -1; }
.ivi-field--row { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.ivi-label { font-size: 13.5px; font-weight: 600; color: var(--ivi-g700); letter-spacing: -.01em; }
.ivi-req { color: var(--ivi-primary); }
.ivi-hint { font-size: 12px; color: var(--ivi-g400); margin-top: 2px; }

.ivi-input, .ivi-select, .ivi-textarea {
  width: 100%; padding: 11px 15px;
  border: 1.5px solid var(--ivi-g200);
  border-radius: var(--radius-sm);
  font-size: 14.5px; font-family: var(--font);
  color: var(--ivi-g800); background: var(--ivi-white);
  transition: border-color .15s, box-shadow .15s;
  line-height: 1.5; appearance: none;
}
.ivi-input::placeholder, .ivi-textarea::placeholder { color: var(--ivi-g400); }
.ivi-input:hover, .ivi-select:hover, .ivi-textarea:hover { border-color: var(--ivi-g300); }
.ivi-input:focus, .ivi-select:focus, .ivi-textarea:focus {
  outline: none;
  border-color: var(--ivi-primary);
  box-shadow: 0 0 0 3px rgba(192,0,90,.12);
}
.ivi-select {
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%23718096' d='M1 1l5 5 5-5'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 14px center;
  padding-right: 38px;
}
.ivi-textarea { resize: vertical; min-height: 120px; }

.ivi-input-wrap { position: relative; }
.ivi-input-wrap .ivi-input { padding-right: 46px; }
.ivi-toggle-pw {
  position: absolute; right: 12px; top: 50%; transform: translateY(-50%);
  background: none; border: none; cursor: pointer;
  color: var(--ivi-g400); padding: 4px; display: flex;
}
.ivi-toggle-pw:hover { color: var(--ivi-g600); }

.ivi-checkbox-label {
  display: flex; align-items: flex-start; gap: 9px;
  font-size: 14px; cursor: pointer; color: var(--ivi-g700); line-height: 1.5;
}
.ivi-checkbox-label input[type=checkbox] {
  accent-color: var(--ivi-primary); width: 16px; height: 16px; flex-shrink: 0; margin-top: 2px;
}

.ivi-pw-strength { font-size: 12.5px; font-weight: 600; margin-top: 3px; height: 18px; }
.ivi-pw-strength.weak   { color: var(--c-high); }
.ivi-pw-strength.medium { color: var(--c-medium); }
.ivi-pw-strength.strong { color: var(--c-resolved); }

/* Priority radio chips */
.ivi-priority-selector { display: flex; gap: 8px; }
.ivi-priority-option { flex: 1; cursor: pointer; }
.ivi-priority-option input { display: none; }
.ivi-priority-chip {
  display: flex; align-items: center; justify-content: center;
  gap: 6px; padding: 10px 12px;
  border-radius: var(--radius-sm);
  border: 1.5px solid var(--ivi-g200);
  font-size: 13.5px; font-weight: 600;
  transition: all .15s; background: var(--ivi-g100);
  user-select: none;
}
.ivi-priority-chip .ivi-dot { width: 7px; height: 7px; }
.ivi-priority-option:hover .ivi-priority-chip { border-color: var(--ivi-g300); background: var(--ivi-white); }
.ivi-priority-option input:checked + .ivi-priority-chip--low    { background: var(--c-low-bg);    border-color: var(--c-low);    color: var(--c-low);    box-shadow: 0 0 0 3px rgba(22,163,74,.1);  }
.ivi-priority-option input:checked + .ivi-priority-chip--medium { background: var(--c-medium-bg); border-color: var(--c-medium); color: var(--c-medium); box-shadow: 0 0 0 3px rgba(217,119,6,.1);  }
.ivi-priority-option input:checked + .ivi-priority-chip--high   { background: var(--c-high-bg);   border-color: var(--c-high);   color: var(--c-high);   box-shadow: 0 0 0 3px rgba(220,38,38,.1); }

/* ════════════════════════════════════════════════════════════
   DASHBOARD
   ════════════════════════════════════════════════════════════ */
.ivi-welcome {
  display: flex; align-items: flex-start;
  justify-content: space-between; gap: 16px;
  margin-bottom: 28px; flex-wrap: wrap;
}
.ivi-welcome__left {}
.ivi-welcome__greeting {
  font-size: 24px; font-weight: 800;
  color: var(--ivi-g900); letter-spacing: -.03em;
  line-height: 1.2; margin-bottom: 6px;
}
.ivi-welcome__sub { font-size: 14px; color: var(--ivi-g500); }
.ivi-plan-pill {
  display: inline-flex; align-items: center; gap: 8px;
  padding: 6px 14px; border-radius: 20px;
  background: var(--ivi-white); border: 1.5px solid var(--ivi-g200);
  font-size: 13px; font-weight: 600; color: var(--ivi-g700);
  box-shadow: var(--shadow-xs);
}
.ivi-plan-pill__label {
  color: var(--ivi-primary); font-weight: 700;
}
.ivi-plan-pill__sep { color: var(--ivi-g300); }
.ivi-plan-pill__usage { color: var(--ivi-g500); }

.ivi-stats-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; margin-bottom: 28px; }
.ivi-stat-card {
  background: var(--ivi-white);
  border-radius: var(--radius);
  border: 1px solid var(--ivi-g200);
  padding: 20px 22px;
  box-shadow: var(--shadow-sm);
  transition: box-shadow .2s, transform .2s;
}
.ivi-stat-card:hover { box-shadow: var(--shadow); transform: translateY(-2px); }
.ivi-stat-card__top { display: flex; align-items: center; justify-content: space-between; margin-bottom: 14px; }
.ivi-stat-card__icon {
  width: 40px; height: 40px; border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center; font-size: 20px;
}
.ivi-stat-card__trend { font-size: 11.5px; font-weight: 600; }
.ivi-stat-card__value {
  font-size: 32px; font-weight: 800;
  color: var(--ivi-g900); letter-spacing: -.04em; line-height: 1; margin-bottom: 4px;
}
.ivi-stat-card__label { font-size: 13px; color: var(--ivi-g500); font-weight: 500; }
.ivi-stat-card--open    { border-top: 3px solid var(--c-open);     }
.ivi-stat-card--prog    { border-top: 3px solid var(--c-progress); }
.ivi-stat-card--wait    { border-top: 3px solid var(--c-waiting);  }
.ivi-stat-card--closed  { border-top: 3px solid var(--c-closed);   }

.ivi-dash-grid { display: grid; grid-template-columns: 1fr 320px; gap: 20px; align-items: start; }

/* recent tickets in dashboard */
.ivi-ticket-row {
  display: flex; align-items: center;
  gap: 12px; padding: 13px 22px;
  border-bottom: 1px solid var(--ivi-g150);
  text-decoration: none; transition: background .12s;
  cursor: pointer;
}
.ivi-ticket-row:last-child { border-bottom: none; }
.ivi-ticket-row:hover { background: var(--ivi-g50); }
.ivi-ticket-row__id { font-size: 11.5px; color: var(--ivi-g400); font-weight: 700; min-width: 32px; }
.ivi-ticket-row__title {
  flex: 1; font-size: 14px; font-weight: 600; color: var(--ivi-g800);
  white-space: nowrap; overflow: hidden; text-overflow: ellipsis;
}
.ivi-ticket-row__date { font-size: 12px; color: var(--ivi-g400); flex-shrink: 0; }

/* quick action card */
.ivi-quick-action {
  display: flex; align-items: center; gap: 12px;
  padding: 14px 18px; border-radius: var(--radius-sm);
  border: 1.5px dashed var(--ivi-g200);
  background: var(--ivi-g50); color: var(--ivi-g600);
  text-decoration: none; font-size: 14px; font-weight: 600;
  transition: all .15s; cursor: pointer;
}
.ivi-quick-action:hover { border-color: var(--ivi-primary); color: var(--ivi-primary); background: var(--ivi-primary-light); }

/* ════════════════════════════════════════════════════════════
   TICKET LIST
   ════════════════════════════════════════════════════════════ */
.ivi-filter-tabs { display: flex; gap: 6px; flex-wrap: wrap; }
.ivi-filter-tab {
  padding: 7px 16px; border-radius: 20px; font-size: 13.5px; font-weight: 600;
  border: 1.5px solid var(--ivi-g200); background: var(--ivi-white);
  color: var(--ivi-g500); cursor: pointer; text-decoration: none;
  transition: all .15s; white-space: nowrap;
}
.ivi-filter-tab:hover { border-color: var(--ivi-primary); color: var(--ivi-primary); }
.ivi-filter-tab.active { background: var(--ivi-primary); border-color: var(--ivi-primary); color: #fff; }

/* Table */
.ivi-tbl { width: 100%; border-collapse: collapse; }
.ivi-tbl th, .ivi-tbl td {
  padding: 13px 18px; text-align: left;
  border-bottom: 1px solid var(--ivi-g150); font-size: 14px;
}
.ivi-tbl th {
  font-size: 11.5px; font-weight: 700;
  text-transform: uppercase; letter-spacing: .06em;
  color: var(--ivi-g400); background: var(--ivi-g50);
  white-space: nowrap;
}
.ivi-tbl thead th:first-child { border-radius: var(--radius-sm) 0 0 0; }
.ivi-tbl thead th:last-child  { border-radius: 0 var(--radius-sm) 0 0; }
.ivi-tbl tbody tr { cursor: pointer; transition: background .1s; }
.ivi-tbl tbody tr:hover { background: var(--ivi-g50); }
.ivi-tbl tbody tr:last-child td { border-bottom: none; }
.ivi-tbl__title { font-weight: 600; color: var(--ivi-g900); text-decoration: none; font-size: 14px; }
.ivi-tbl__title:hover { color: var(--ivi-primary); }
.ivi-tbl__sub { font-size: 12px; color: var(--ivi-g400); margin-top: 2px; }

.ivi-empty-state { padding: 60px 24px; text-align: center; }
.ivi-empty-state__icon { font-size: 40px; margin-bottom: 12px; opacity: .5; }
.ivi-empty-state__title { font-size: 16px; font-weight: 700; color: var(--ivi-g600); margin-bottom: 6px; }
.ivi-empty-state__text { font-size: 14px; color: var(--ivi-g400); margin-bottom: 20px; }

/* ════════════════════════════════════════════════════════════
   NUOVO TICKET
   ════════════════════════════════════════════════════════════ */
.ivi-new-ticket-layout { display: grid; grid-template-columns: 1fr 300px; gap: 24px; align-items: start; }

.ivi-sla-table { width: 100%; border-collapse: collapse; }
.ivi-sla-table td { padding: 10px 16px; border-bottom: 1px solid var(--ivi-g150); font-size: 13.5px; }
.ivi-sla-table tbody tr:last-child td { border-bottom: none; }
.ivi-sla-table td:first-child { color: var(--ivi-g600); font-weight: 600; }
.ivi-sla-table td:last-child { color: var(--ivi-g700); text-align: right; }

.ivi-dropzone {
  border: 2px dashed var(--ivi-g200); border-radius: var(--radius-sm);
  padding: 28px 20px; text-align: center;
  background: var(--ivi-g50); cursor: pointer;
  transition: border-color .15s, background .15s;
}
.ivi-dropzone:hover, .ivi-dropzone.dragover {
  border-color: var(--ivi-primary); background: var(--ivi-primary-light);
}
.ivi-dropzone__icon { font-size: 30px; margin-bottom: 8px; }
.ivi-dropzone__text { font-size: 14px; color: var(--ivi-g600); margin-bottom: 4px; font-weight: 500; }
.ivi-dropzone__hint { font-size: 12px; color: var(--ivi-g400); }

.ivi-file-list { display: flex; flex-direction: column; gap: 6px; margin-top: 12px; }
.ivi-file-item {
  display: flex; align-items: center; gap: 10px; padding: 10px 14px;
  background: var(--ivi-white); border: 1px solid var(--ivi-g200);
  border-radius: var(--radius-xs); font-size: 13.5px;
}
.ivi-file-item__icon { font-size: 18px; }
.ivi-file-item__info { flex: 1; min-width: 0; }
.ivi-file-item__name { font-weight: 600; color: var(--ivi-g800); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; display: block; }
.ivi-file-item__size { font-size: 12px; color: var(--ivi-g400); }
.ivi-file-item__status { font-size: 12.5px; color: var(--ivi-g400); }
.ivi-file-item__remove {
  background: none; border: none; cursor: pointer; color: var(--ivi-g300);
  font-size: 14px; padding: 4px 6px; border-radius: 4px; transition: all .1s;
}
.ivi-file-item__remove:hover { background: #fef2f2; color: #dc2626; }

/* ════════════════════════════════════════════════════════════
   TICKET DETAIL
   ════════════════════════════════════════════════════════════ */
.ivi-ticket-layout { display: grid; grid-template-columns: 1fr 272px; gap: 24px; align-items: start; }

.ivi-ticket-header {
  display: flex; align-items: flex-start; gap: 12px;
  padding: 22px 24px; border-bottom: 1px solid var(--ivi-g150); flex-wrap: wrap;
}
.ivi-ticket-header__title {
  font-size: 18px; font-weight: 800; color: var(--ivi-g900);
  letter-spacing: -.03em; line-height: 1.3; flex: 1; min-width: 0;
}
.ivi-ticket-header__badges { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-top: 10px; }

.ivi-ticket-body {
  padding: 20px 24px;
  font-size: 14.5px; color: var(--ivi-g700); line-height: 1.75;
  border-bottom: 1px solid var(--ivi-g150);
}
.ivi-ticket-url {
  display: inline-flex; align-items: center; gap: 6px;
  margin-top: 14px; padding: 8px 14px;
  background: var(--ivi-g50); border: 1px solid var(--ivi-g200);
  border-radius: var(--radius-xs); font-size: 13px; color: var(--ivi-g600);
  text-decoration: none; max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.ivi-ticket-url:hover { border-color: var(--ivi-primary); color: var(--ivi-primary); }

/* conversation */
.ivi-conversation { padding: 20px 24px; display: flex; flex-direction: column; gap: 20px; }
.ivi-msg { display: flex; gap: 12px; }
.ivi-msg--agent { flex-direction: row-reverse; }
.ivi-msg__avatar {
  width: 36px; height: 36px; border-radius: 50%; flex-shrink: 0;
  background: var(--ivi-g200); display: flex; align-items: center;
  justify-content: center; font-size: 13px; font-weight: 700; color: var(--ivi-g600);
  margin-top: 2px;
}
.ivi-msg--agent .ivi-msg__avatar { background: var(--ivi-primary); color: #fff; }
.ivi-msg__bubble {
  max-width: 75%;
  background: var(--ivi-g50); border: 1px solid var(--ivi-g200);
  border-radius: 0 var(--radius) var(--radius) var(--radius);
  padding: 14px 18px; font-size: 14px; line-height: 1.7;
  color: var(--ivi-g800);
}
.ivi-msg--agent .ivi-msg__bubble {
  background: var(--ivi-primary-light);
  border-color: rgba(192,0,90,.15);
  border-radius: var(--radius) 0 var(--radius) var(--radius);
  color: var(--ivi-g900);
}
.ivi-msg__meta {
  font-size: 11.5px; color: var(--ivi-g400); margin-bottom: 6px;
  display: flex; gap: 8px; align-items: center;
}
.ivi-msg--agent .ivi-msg__meta { flex-direction: row-reverse; }
.ivi-msg__author { font-weight: 700; color: var(--ivi-g600); }

/* reply box */
.ivi-reply-box { padding: 20px 24px; border-top: 1px solid var(--ivi-g150); }
.ivi-reply-box__title { font-size: 14px; font-weight: 700; color: var(--ivi-g700); margin-bottom: 12px; }

/* meta sidebar */
.ivi-meta-list {}
.ivi-meta-item {
  display: flex; justify-content: space-between; align-items: center;
  padding: 12px 20px; border-bottom: 1px solid var(--ivi-g150);
  font-size: 13.5px; gap: 12px;
}
.ivi-meta-item:last-child { border-bottom: none; }
.ivi-meta-item__key { color: var(--ivi-g400); font-weight: 500; flex-shrink: 0; }
.ivi-meta-item__val { font-weight: 600; color: var(--ivi-g800); text-align: right; }

/* ════════════════════════════════════════════════════════════
   AUTH PAGES
   ════════════════════════════════════════════════════════════ */
.ivi-auth-split {
  display: flex; width: 100%; max-width: 960px;
  background: var(--ivi-white);
  border-radius: 20px;
  box-shadow: var(--shadow-lg);
  overflow: hidden;
  min-height: 520px;
}
.ivi-auth-split__side {
  width: 340px; min-width: 340px;
  background: linear-gradient(160deg, var(--ivi-dark) 0%, var(--ivi-dark-3) 100%);
  padding: 48px 36px;
  display: flex; flex-direction: column;
  position: relative; overflow: hidden;
}
.ivi-auth-split__side::before {
  content: '';
  position: absolute; inset: 0;
  background: radial-gradient(ellipse at 30% 20%, rgba(192,0,90,.35) 0%, transparent 60%),
              radial-gradient(ellipse at 80% 80%, rgba(100,30,150,.2) 0%, transparent 55%);
  pointer-events: none;
}
.ivi-auth-split__logo { margin-bottom: 48px; position: relative; z-index: 1; }
.ivi-auth-split__tagline {
  position: relative; z-index: 1;
  font-size: 22px; font-weight: 800; color: #fff;
  letter-spacing: -.04em; line-height: 1.25; margin-bottom: 12px;
}
.ivi-auth-split__sub { font-size: 14px; color: rgba(255,255,255,.5); line-height: 1.6; position: relative; z-index: 1; }
.ivi-auth-split__features { margin-top: 32px; display: flex; flex-direction: column; gap: 12px; position: relative; z-index: 1; }
.ivi-auth-split__feat {
  display: flex; align-items: center; gap: 10px;
  font-size: 13px; color: rgba(255,255,255,.65);
}
.ivi-auth-split__feat-icon {
  width: 28px; height: 28px; border-radius: 8px;
  background: rgba(255,255,255,.1);
  display: flex; align-items: center; justify-content: center;
  font-size: 13px; flex-shrink: 0;
}

.ivi-auth-split__form {
  flex: 1; padding: 48px 44px;
  display: flex; flex-direction: column;
  overflow-y: auto;
}
.ivi-auth-split__title {
  font-size: 22px; font-weight: 800; color: var(--ivi-g900);
  letter-spacing: -.04em; margin-bottom: 6px;
}
.ivi-auth-split__subtitle { font-size: 14px; color: var(--ivi-g500); margin-bottom: 28px; }
.ivi-auth-split__footer {
  margin-top: 24px; font-size: 13.5px; color: var(--ivi-g500); text-align: center;
}

/* Registration wide */
.ivi-auth-reg {
  width: 100%; max-width: 680px;
  background: var(--ivi-white);
  border-radius: 16px; box-shadow: var(--shadow-lg);
  overflow: hidden;
}
.ivi-auth-reg__header {
  padding: 32px 40px 24px; text-align: center;
  border-bottom: 1px solid var(--ivi-g150);
  background: linear-gradient(to bottom, var(--ivi-g50), var(--ivi-white));
}
.ivi-auth-reg__body { padding: 28px 40px 36px; }
.ivi-auth-divider {
  text-align: center; position: relative; margin: 20px 0 16px;
  color: var(--ivi-g400); font-size: 12.5px;
}
.ivi-auth-divider::before {
  content: ''; position: absolute; left: 0; right: 0; top: 50%;
  height: 1px; background: var(--ivi-g200);
}
.ivi-auth-divider span { position: relative; background: var(--ivi-white); padding: 0 12px; }

/* ════════════════════════════════════════════════════════════
   SECTION HEADER
   ════════════════════════════════════════════════════════════ */
.ivi-section-head {
  display: flex; align-items: center; justify-content: space-between;
  margin-bottom: 14px;
}
.ivi-section-head__title { font-size: 14px; font-weight: 700; color: var(--ivi-g700); letter-spacing: -.01em; }

/* ════════════════════════════════════════════════════════════
   MOBILE
   ════════════════════════════════════════════════════════════ */
@media (max-width: 900px) {
  :root { --px: 18px; }
  .ivi-sidebar {
    position: fixed; top: 0; left: 0; height: 100%;
    transform: translateX(-100%);
  }
  .ivi-sidebar.is-open { transform: translateX(0); }
  .ivi-overlay.is-open { display: block; }
  .ivi-menu-btn { display: flex; }
  .ivi-main-wrap { width: 100%; }
  .ivi-stats-grid { grid-template-columns: 1fr 1fr; }
  .ivi-dash-grid { grid-template-columns: 1fr; }
  .ivi-new-ticket-layout { grid-template-columns: 1fr; }
  .ivi-ticket-layout { grid-template-columns: 1fr; }
  .ivi-auth-split { flex-direction: column; border-radius: 14px; }
  .ivi-auth-split__side { width: 100%; min-width: 0; padding: 30px 26px; min-height: 0; }
  .ivi-auth-split__features { display: none; }
  .ivi-auth-split__form { padding: 28px 26px; }
  .ivi-auth-reg__header, .ivi-auth-reg__body { padding-left: 24px; padding-right: 24px; }
}
@media (max-width: 640px) {
  .ivi-stats-grid { grid-template-columns: 1fr; }
  .ivi-form--grid { grid-template-columns: 1fr; }
  .ivi-field--full { grid-column: 1; }
  .ivi-auth-split { border-radius: 0; min-height: 100vh; }
  .ivi-priority-selector { flex-wrap: wrap; }
}
@media (max-width: 760px) {
  .ivi-tbl th:nth-child(n+4), .ivi-tbl td:nth-child(n+4) { display: none; }
}


/* ── Contenuto HTML nelle risposte ─────────────────────────── */
.ivi-msg-content p      { margin: 0 0 .75em; line-height: 1.7; }
.ivi-msg-content p:last-child { margin-bottom: 0; }
.ivi-msg-content ul,
.ivi-msg-content ol     { margin: .5em 0 .75em 1.4em; padding: 0; }
.ivi-msg-content li     { margin-bottom: .25em; line-height: 1.6; }
.ivi-msg-content a      { color: var(--ivi-primary); text-decoration: underline; word-break: break-all; }
.ivi-msg-content strong { font-weight: 700; }
.ivi-msg-content em     { font-style: italic; }
.ivi-msg-content u      { text-decoration: underline; }
.ivi-msg-content blockquote {
    border-left: 3px solid var(--ivi-g200);
    margin: .5em 0;
    padding: .25em 1em;
    color: var(--ivi-g500);
    font-style: italic;
}
/* Rich editor placeholder */
#replyContent[contenteditable]:empty:before {
    content: attr(data-placeholder);
    color: var(--ivi-g400, #94a3b8);
    pointer-events: none;
}


/* ── Rich Text Editor (ivi-rte) ─────────────────────────── */
.ivi-rich-editor-wrap {
    border: 1.5px solid var(--ivi-g200);
    border-radius: 8px;
    overflow: hidden;
    background: #fff;
    transition: border-color .15s;
}
.ivi-rich-editor-wrap:focus-within {
    border-color: var(--ivi-primary);
    box-shadow: 0 0 0 3px var(--ivi-primary-light, rgba(192,0,90,.1));
}
[contenteditable][data-hidden] {
    outline: none;
    word-wrap: break-word;
}
[contenteditable][data-empty="1"]::before {
    content: attr(data-placeholder);
    color: var(--ivi-g400, #94a3b8);
    pointer-events: none;
    display: block;
}
[contenteditable][data-hidden] p      { margin: 0 0 .7em; line-height: 1.7; }
[contenteditable][data-hidden] p:last-child { margin-bottom: 0; }
[contenteditable][data-hidden] ul,
[contenteditable][data-hidden] ol     { margin: .4em 0 .7em 1.3em; padding: 0; }
[contenteditable][data-hidden] li     { margin-bottom: .2em; }
[contenteditable][data-hidden] a      { color: var(--ivi-primary); text-decoration: underline; word-break: break-all; }
[contenteditable][data-hidden] strong,
[contenteditable][data-hidden] b      { font-weight: 700; }
[contenteditable][data-hidden] em,
[contenteditable][data-hidden] i      { font-style: italic; }
[contenteditable][data-hidden] u      { text-decoration: underline; }